How we use your information when you contact our support service
George
Last Update 10 months ago
When you contact Take Back Your Mind UK for support, we create a confidential record of the interaction so we can provide safe and effective help.
We keep records to:
You have the right to:
Your information is stored securely in our internal systems and can only be accessed by trained staff and volunteers who need it to support you.
If we believe you or someone else is at serious risk of harm, we may need to share information with emergency or safeguarding services. We will tell you whenever we can.
Data Protection Officer:
George Griffiths – 📧 [email protected]
You can contact us without giving your name or contact details. If you choose to share them (for example, to receive ongoing or follow-up support or book an appointment), we will store them securely.
- what you share with us
- the support or advice we offer
- any safeguarding concerns
- appointments you book with us
We keep records to:
- provide ongoing support if you contact us again
- ensure your safety and wellbeing
- meet our legal safeguarding duties
You have the right to:
- ask for a copy of your information
- ask us to correct anything inaccurate
- ask us to delete your information where appropriate
- ask us to limit how we use your information
Your information is stored securely in our internal systems and can only be accessed by trained staff and volunteers who need it to support you.
If we believe you or someone else is at serious risk of harm, we may need to share information with emergency or safeguarding services. We will tell you whenever we can.
Data Protection Officer:
George Griffiths – 📧 [email protected]